paperback. Condition: Good. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2005-01-01 Pages: 397 Publisher: Basic information of the Guangdong Tourism Press title: modern hotel front office services and management - the modern hotel operators Practice Books Original: 19.50 yuan Author: Liu Wei significantly Press : the Guangdong tourism Publishing Date :2005-1-1ISBN: 9787805219158 words: 283.000 yards: 397 Edition: 1 Binding: Paperback: Weight: Editor's Overview of the Front Office. Front Office management responsibilities and quality requirements Hotel books another way of booking services and types. the lobby. the aggregate Front. total station sales management. total station shelter management. business floors. guest relationship management. rate management. and detailed. practical. This masterpiece. Summary Hotel Front Office called the hotel the brains and central nervous system. plays an extremely important role in the operation and management of the hotel. Therefore. good front office services and management work is important. Compared with similar works published. the book has the following characteristics: 1. innovative. comprehensive system. Front office services and management. 2. highlighting the Front Office management. In recent years. also published some books Front Office operations. but most of the emphasis on service. content discusses about the management of the Front Office less. The book discusses the Front Office Services based on. trying to highlight the Front Office management (including the Front Office of Personnel Management). made a useful discussion and some management problems. Thus. suitable for use as a tourist hotel management professional large secondary school textbooks. at the same time. can also be used as a Hotel Front Office Management personnel training and self-study books. 3. the increase in cases. The book uses a large number of cases. in order to integrate theory with practice. enhance readability. at the same time. left a deep impression to the readers. Table of Contents Chapter 1 Overview of the Front Office section I of the status and role of the front office and the main task of a Front Office position and role. Section II of the main tasks of the Front Office Front Office organization. front office the principles set by the Ministry of organizations. Front Office organization chart. the Front Office team functions of Section III lobby with a total station. the lobby. the main desk three total station staff quality requirements and precautions section the the four the Yam hall Ministry employees instrument appearance and polite etiquette. instrument appearance. courtesy courtesy. conversation specification behavior norms Front Office management duties and the qualities of the first section Front Office management responsibilities . the responsibilities of two of the Front Office Manager. Assistant Front Office Manager duties Third. the front desk supervisor duties Fourth. the quality of the foreground foreman duties the second Front Office management. Front Office management basic quality special requirements of Chapter III of the Front Office management staff booked reservations with the type of the first section and type of a book. a kind of second international hotel booking charging methods. two of the European-style. American-style three amendments to the American four continental Europe in five Bermuda the third quarter booking acceptance. accept the booking to confirm the reservation three refused to booking four. check the booking five reservation is canceled six reservation change seven overbooking eight. reservation staff Notes Chapter antechamber service to Chapter Desk Front Chapter 10 of Chapter IX of Chapter VII of Chapter station sales management total station information management Chapter VIII of the business floor guest relationship management. rate management Chapter XIV Chapter 13 of Chapter 12 of the chapter F. Seller Inventory # FN049242

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