Call Center Essentials a Practical Guide to Real-Time Results - Hardcover

Lele, Chitra G.

 
9788126917976: Call Center Essentials a Practical Guide to Real-Time Results

Synopsis

Today, the term “call center” is practically a household name. Chances are that you are holding call center essentials: a practical guide to real-time results because you are managing, training or setting up a call center. This book takes you behind the scenes and helps you make the most out of your investment to build a real-time Profit center. The book is divided in four parts, each with its own unique focus. Part 1 covers the foundation topics like the history, types, definitions, applications and outsourcing options of call center. This part deals with how and why call center are described as learning organizations. It also dwells on important topics like human factors, site selection aspects and career avenues.

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