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About the Author
MICHAEL PINEDO has an Ir. degree in Mechanical Engineering from the Delft University of Technology, the Netherlands, and M.Sc. and Ph.D. degrees in Operations Research from the University of California. He is currently the Julius Schlesinger Professor of Operations Management and Chair of the Department of Information, Operations and Management Sciences at the Stern School of Business at New York University. Michael Pinedo's current research focuses on the modelling and analysis of service systems, with an emphasis on Total Quality Management (TQM) and operational risk. He has written, or jointly written, numerous technical papers on these topics and is the author of several books. Michael Pinedo has consulted extensively for manufacturing companies as well as financial services companies, for instance as a consultant for many years at Goldman Sachs, advising on issues involving operational risk. Currently, Michael is editor of the Journal of Scheduling (Springer) and associate editor of the Journal of Operational Risk.
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