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Procedural And Declarative Information In Software Manuals. (Utrecht Studies in Language and Communication) - Softcover
Synopsis
In this study, information use and information effects in software manuals are investigated in three experiments, thereby taking different user types, different task types and different information arrangements into account. A new technique was applied: the click&read method. This technique enables the software user to use the manual and carry out software tasks at the same time while information selection and times are recorded automatically in logfiles.
For the first time, quantitative data are presented about the amounts of procedural and declarative information that were selected and the times that were spent using these information types. Although procedural information is selected more often and used longer, declarative information appears to be a substantial part of the information selection. Moreover, the results show that using declarative information positively affects performance on future tasks, performance on reasoning tasks and factual knowledge.
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Review
"reports a well-designed and painstakingly thorough set of three empirical studies ... Creative and thought-provoking research ... Ummelen's approach would extend naturally to the study of online help, tutorials, and documentation as well; importantly, her research reinforces the inevitable interaction between users, their situational goals, and the tasks we are aiming to support." in: Technical Communication Quarterly, Vol. 8, No. 3, Summer 1999 "Ummelen's presentation works for both researchers and practitioners. ...an important contribution to the research base that underlies our practice in organizing and writing software manuals. Anyone interested in research and in issues that Ummelen addresses will want to get a copy of this book." in: Technical Communication, Vol. 45, No. 3, August 1998
"About this title" may belong to another edition of this title.
- PublisherBrill Rodopi
- Publication date1997
- ISBN 10 9042001283
- ISBN 13 9789042001282
- BindingPaperback
- LanguageEnglish
- Number of pages230
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