The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations - Softcover
Synopsis
This is an action-oriented book for managers and entrepreneurs who want new ways to tackle the issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. This is because these days, even jet engines and cars are bundled into services that create value by bringing people and resources together in different ways. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts.
A very strong, more practical follow-up title to BIS Publishers's successful This is Service Design Thinking.
"synopsis" may belong to another edition of this title.
About the Author
Lucy Kimbell: Lucy Kimbell is Associate Fellow, Said Business School, University of Oxford, where she has been teaching strategic design and design thinking to MBAs since 2005. She also is a principal research fellow at Central Saint Martins, University of the Arts, London where she is developing an MBA.
As an academic researcher Lucy has published more than 25 journal articles, book chapters and essays on design thinking and service design. For many years, Lucy has taught design students at leading schools such as the Royal College of Art and Parsons The New School for Design. Her artwork has been exhibited internationally including at TED Global. Lucy has consulted for firms including Deutsche Bank, Vodafone, the BBC and numerous social enterprises through her work as fellow at The Young Foundation. Lucy originally studied Engineering Design and Appropriate Technology, and she has an MA Computing in Art and Design. Her PhD explores intersections between design and the social sciences. Expertise:*Service design
*Design-led innovation
*Interdisciplinary collaboration
"About this title" may belong to another edition of this title.
Search results for The Service Innovation Handbook: Action-oriented Creative...
Seller Image
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.9063693532.G
Seller Image
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Seller: Dream Books Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly! Seller Inventory # DBV.9063693532.G
Seller Image
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZBV.9063693532.VG
Stock Image
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Published by
Laurence King Publishing, 2015
ISBN 10: 9063693532
ISBN 13: 9789063693534
Used
paperback
Seller: Evergreen Goodwill, Seattle, WA, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Seller Inventory # mon0000203948
Stock Image
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9063693532I4N00
Stock Image
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9063693532I3N00
Stock Image
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9063693532I4N00
Stock Image
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9063693532I4N00
Stock Image
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9063693532I3N00
Seller Image
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Seller: Goodwill Books, Hillsboro, OR, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Minimal signs of wear. Seller Inventory # GICWV.9063693532.VG