Items related to MOF, A Pocket Guide: IT Service Operations Management
Synopsis
This guide to the Microsoft Operations Framework provides information that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. Best practice guidance and solutions built on the Information Technology Infrastructure Library (ITIL) are provided, and have been customized for Microsoft products and technologies. Information is also included on the development of MOF core models and specific content built on ITIL as the best practice baseline, and how to apply Microsoft products and technologies to enable support of MOF/ITIL automation.
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About the Author
Dave Pultorak is the principal of Pultorak & Associates, a firm that specializes in business process design and improvement.
From the Back Cover
Microsoft Operations Framework The vision of MOF is to empower our customers to run their data centres on the Microsoft platform more efficiently and less costly than any other platform. We do this through providing customers with prescriptive and best practice guidance and solutions built on ITIL and customized for Microsoft¡¯s products and technologies that solves their biggest The vision of MOF is to empower our customers to run their data centers on the Microsoft operations problems and provides a basis for continual long term improvement. MOF turns 5 years old in 2004; we¡¯ve learned great things and grown with the ITIL community during this time. We remain committed to: Ongoing development of MOF core models and specific content built on ITIL as the best practice baseline Services and training to help our customers and partners both apply and extend the MOF/ITIL knowledge and best practices Applying Microsoft products and technologies to enable and support MOF/ITIL automation We are proud to be part of the worldwide ITIL community, and proud of Microsoft¡¯s significant growth and contributions to service management. Kathryn A. Pizzo (Rupchock) Group Program Manager Microsoft Operations Framework
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Microsoft Operations Framework (MOF): IT Service Operations Management
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Van Haren Publishing BV, 2005
ISBN 10: 9077212108
ISBN 13: 9789077212103
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