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Synopsis
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
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About the Author
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.
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IT Service Management: An Introduction
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Condition: Como nuevo. : Este libro es una introducción a la gestión de servicios de TI (ITSM) basada en ITIL (Information Technology Infrastructure Library). Sirve como guía de preparación para el examen de certificación Foundation en gestión de servicios de TI. El texto fomenta la discusión y la comparación de las mejores prácticas basadas en las experiencias de los gestores de TI. EAN: 9789077212288 Tipo: Libros Categoría: Negocios y Economía|Tecnología|Educación Título: IT Service Management: An Introduction Autor: Jan van Bon Editorial: Van Haren Publishing Idioma: en Páginas: 240 Formato: tapa blanda. Seller Inventory # Happ-2024-11-26-c50e959b