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Synopsis
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
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From the Publisher
Endorsed by the International Publications Executive Sub-Committee (IPESC) of itSMF. Published on behalf of ITSMF NL. Foundations and Introductions are available in English, Dutch, Spanish, Italian, Russian, German, French, Chinese, Japanese, Brazilian (Portuguese), Korean and Danish. Arabic due Winter 2006. Electronic versions are also available in selected languages ¨C for further details visit the Van Haren Publishing website.
About the Author
Chief Editor Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee.
"About this title" may belong to another edition of this title.
- PublisherVan Haren Pub
- Publication date2005
- ISBN 10 9077212582
- ISBN 13 9789077212585
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages231
- EditorJan Van Bon
- Rating
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