Six Sigma for It Management - A Pocket Guide (ITSM Library Pocket Series) - Softcover

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Softcover

ISBN 10: 9087530293 ISBN 13: 9789087530297

Publisher: Van Haren Publishing, 2007

Synopsis

'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.

Edition details

• Publisher: Van Haren Publishing
• Publication date: 2007
• Language: English
• ISBN 10: 9087530293
• ISBN 13: 9789087530297
• Binding: Paperback
• Number of pages: 164