Foundations Of ITIL (Volume 3) - Softcover

Inform-IT

Softcover

ISBN 10: 9087530579 ISBN 13: 9789087530570

Publisher: Van Haren Publishing, 2007

Synopsis

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement ....and much more!

About this title

About the Author:

Chief Editor Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International s Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

Review:

'Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap.' --IT Skeptic

'No single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management' --David Messineo, Computer Associates

'No single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management' --David Messineo, Computer Associates

About this edition

• Publisher: Van Haren Publishing
• Publication date: 2007
• ISBN 10: 9087530579
• ISBN 13: 9789087530570
• Binding: Paperback
• Edition number: 1
• Number of pages: 1