Implementing ISO/IEC 20000 Certification - The Roadmap (ITSM Library) - Softcover

Clifford, David

Softcover

ISBN 10: 908753082X ISBN 13: 9789087530822

Publisher: Van Haren Publishing, 2008

Synopsis

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation This Practical guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.

About this title

Review

'We will make full use of this book to improve our future ISO/IEC 20000 activity' --Masumi Taira, Manager,ITSM Management, Fujitsu FIP Corporation

Edition details

• Publisher: Van Haren Publishing
• Publication date: 2008
• ISBN 10: 908753082X
• ISBN 13: 9789087530822
• Binding: Paperback
• Language: English
• Number of pages: 212