Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing)) - Softcover
Synopsis
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
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Service Design based on Itil� V3: A Management Guide (Best Practice (Van Haren Publishing))
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Van Haren Publishing 27/08/2008, 2008
ISBN 10: 9087531257
ISBN 13: 9789087531256
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