Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

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9789087531256: Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

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Bon, Jan Van
Published by Van Haren Publishing
ISBN 10: 9087531257 ISBN 13: 9789087531256
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