Synopsis
This introduction, the sister publication to the ABC Card Deck, is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.
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Review
This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally...Great job GamingWorks, it is just a great product to address issues. --Peter Lijnse, Director Service Management Art, Canada
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ABC of ICT: An Introduction: Version 1.0: An Introduction to the Attitude, Behaviour and Culture of ICT
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M09087531400-G
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