Review:
Good job. I look forward to using this book in classes in the future. --Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team
Good job. I look forward to using this book in classes in the future. --Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team
I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book! --Silvia Prickel, Managing Director, Service Management, United Airlines
This book is a great introduction to ISO/IEC 2000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses. --Gabriel Arreguin, Global Lynx Mexico
I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book! --Silvia Prickel, Managing Director, Service Management, United Airlines
I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book! --Silvia Prickel, Managing Director, Service Management, United Airlines
Good job. I look forward to using this book in classes in the future. --Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team
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