Synopsis
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.
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Capacity Management - a Practitioner Guide: Best Practice (ITSM Library)
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Capacity Management - A Practitioner Guide (ITSM Library)
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Van Haren Publishing 30/10/0014
ISBN 10: 9087535198
ISBN 13: 9789087535193
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Capacity Management - A Practitioner Guide (ITSM Library)
Published by
Van Haren Publishing 30/10/0014
ISBN 10: 9087535198
ISBN 13: 9789087535193
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Capacity Management - A Practitioner Guide (ITSM Library)
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Capacity Management: A Practitioner Guide
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