Synopsis
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
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Implementing It Service Management Aligning With Itil and Iso/Iec 20000
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The ITIL Process Manual
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Implementing It Service Management Aligning With Itil and Iso/Iec 20000
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The ITIL Process Manual (Paperback)
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Van Haren Publishing BV, Zaltbommel, 2012
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Paperback. Condition: new. Paperback. This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9789087536503
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The ITIL Process Manual
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Implementing It Service Management Aligning With Itil and Iso/Iec 20000
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The ITIL Process Manual
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Implementing It Service Management Aligning With Itil and Iso/Iec 20000
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The ITIL Process Manual
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Van Haren Publishing BV, 2012
ISBN 10: 908753650X
ISBN 13: 9789087536503
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Condition: New. 2012. 01st Edition. Paperback. Series: Best Practice Library. Num Pages: 374 pages, colour illustrations, colour tables, figures. BIC Classification: JNT; UQ. Category: (P) Professional & Vocational. Dimension: 237 x 169 x 22. Weight in Grams: 786. 355 pages. This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement. Cateogry: (G) General (US: Trade). BIC Classification: UQ. Dimension: 237 x 169 x 22. Weight: 786. . . . . . Seller Inventory # V9789087536503
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Implementing It Service Management Aligning With Itil and Iso/Iec 20000
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