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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus) - Softcover
Synopsis
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.
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About the Author
Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
"About this title" may belong to another edition of this title.
- PublisherLannoo Publishers
- Publication date2020
- ISBN 10 9401470359
- ISBN 13 9789401470353
- BindingPaperback
- LanguageEnglish
- Number of pages256
- Rating
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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Lannoo Publishers (edition ), 2020
ISBN 10: 9401470359
ISBN 13: 9789401470353
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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