The original edition of this book was the first guide to present a pragmatic model for using the breakthrough quality tool called "benchmarking". In the eight years since, readers have gobbled up over 80,000 copies. The new second edition is a thorough update and includes scores of fresh examples and current "lessons learned" from world-class benchmarkers such as Ford, Lucent, USAA, Dow Corning, Intel, Kodak, Dupont, and Sprint. Readers learn how to:
-- Master the basics: determining what products or processes to benchmark, forming a team, identifying partners, collecting and analyzing the information, taking action
-- Utilize recent modifications to the model and incorporate new protocols, research, and changes in deployment methods
-- Understand the connection between benchmarking and its subset, known as "best practices" -- a field that's received much recent attention
-- Take advantage of e-mail, the Internet, and intranets -- and the tremendous impact these developments are having on the state of benchmarking today.
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Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9580427461I3N00
Seller: Von Kickblanc, Québec, QC, Canada
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Seller: Lauso Books, BARCELONA, B, Spain
Encuadernación de tapa blanda. Condition: Bien. 1995. paperback. Condición: Bien. Grupo Editorial Norma, 1995. Economía. Empresa. Negocios. 248 apginas. 23 x 16. Tapa blanda de editorial ilustrada con solapas. Sin subrayados ni anotaciones. Buen estado de conservación. HUAR9. Seller Inventory # ABE-1525881790407
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Seller: Lauso Books, BARCELONA, B, Spain
Encuadernación de tapa blanda. Condition: Bien. huar14. Seller Inventory # ABE-1523099371206
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Seller: Libros librones libritos y librazos, León, GUA, Mexico
Blanda. Condition: Usado. NOTA: EL COSTO DEL ENVÍO SOLAMENTE AMPARA 0.9 KILOS DE PESO. EN CASO DE QUE EL LIBRO PESE MÁS DE 0.9 KILOS, SE TE SOLICITARÁ PAGAR UN COSTO EXTRA. ESTADO: USADO. TÍTULO: BENCHMARKING. AUTOR: MICHAEL J. SPENDOLINI. EDITORIAL: EDITORIAL NORMA. IDIOMA: ESPAÑOL. EDICIÓN: 1. AÑO: 1994. REIMPRESIÓN: 2. 1995. ISBN: 9580427461. APARIENCIA: BUENA. ENCUADERNACIÓN: BLANDA. PÁGINAS: 248. MEDIDAS: 23 X 16 X 2 CM. PESO: 370 GRS. UNIÓN: PEGADO. CANTOS: CON LEVES SIGNOS DE USO. INTERIORES: COMPLETOS E ÍNTEGROS. NOTAS: NO. SELLOS: NO. SUBRAYADOS: NO. FIRMAS O DEDICATORIA: NO. PARTICULARIDADES EXTRAS: EL LIBRO TIENE SOLAPAS. ESQUINAS DE PORTADAS CON LIGERO DESGASTE. LA PARTE SUPERIOR DERECHA DE LA ÚLTIMA HOJA TIENE PEQUEÑO COR. Seller Inventory # MLM2061479919
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