UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now! (UP! Your Service) - Softcover

Ron Kaufman

Softcover

ISBN 10: 9810529597 ISBN 13: 9789810529598

Publisher: Kaufman Professional Services, 2002

Synopsis

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.

About this title

From the Publisher

What's going UP? Quality service, excellent service, world-class, tip-top, red-carpet service. Impeccable, unbelievable, spectacular service.

Everyone is talking about SERVICE. Here's why! Delighted customers are more loyal, come more often, spend more money and tell their friends about you. That means more pleasure and more profits for you. Angry customers leave in a hurry, cancel orders, upset your staff and tell negative stories about you.

The benefits of your service going UP are clear. But how do you make it happen? This fun-to-read, easy-to-use book shows you clearly what to do, plus how to do it -- and why: proven strategies and practical action steps to successfully UP Your Service!

Get ready for a challenging and rewarding ride, packed with high-value learning and hundreds of new ideas. Buy the book and jump into the pages. Lets get your service going UP!

From the Author

The way I see it, life on this spinning Earth is an extraordinary and magnificent adventure. We come to the whole experience naked, wet and rather unprepared. Other people take care of us; they feed, bathe, clothe, educate and nurture us through the early years. They serve us. And we grow.

Gradually we develop skills, preferences and a personality. In our professional, personal and family lives, we learn how to give something back. We discover what it means (and how it feels) to be generous, add value, demonstrate concern for others. We learn how to show respect and how to earn it. We learn to be in service.

As our lives unfold, no one knows for sure what lies ahead: opportunities, challenges, good fortune, sometimes danger.

You want the best for you and yours. I want the best for mine.

We seek goodness for our family members, kindness for the old and young, understanding and compassion when in need. We want celebration when we're on a high, and commiseration when we're low. We want people in our lives who'll lend a hand, give a damn, pass a compliment, share a smile, willingly go the extra mile.

You've heard the phrase: "What goes around, comes around." Well, I believe it's true. Let's make our dance upon this Earth the best that it can be. It's up to us together now. Life responds to you and me.

Edition details

• Publisher: Kaufman Professional Services
• Publication date: 2002
• ISBN 10: 9810529597
• ISBN 13: 9789810529598
• Binding: Paperback
• Language: English
• Number of pages: 318