Driving Digital Transformation: Lessons from Building the First ASEAN Digital Bank - Hardcover

Khoo, Dennis

Hardcover

ISBN 10: 9814974587 ISBN 13: 9789814974585

Publisher: Marshall Cavendish Business, 2021

Synopsis

Traditional banks are facing unprecedented disruption from challenger banks today. So why aren’t more of them launching challenger banks of their own? Well, two high-profile examples – JP Morgan’s Finn and RBS’s Bo – were launched with much fanfare, but both shuttered after less than a year. In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN’s first digital bank. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read. “What makes this playbook particularly valuable is that it is written by Dennis Khoo, one of the sharpest minds in the industry.” – Mary Huen, CEO, Standard Chartered Hong Kong

About this title

About the Author

Dr Dennis Khoo is a digital transformation expert, Innovation keynote speaker & author of the bestselling book, Driving Digital Transformation: Lessons from building the first ASEAN Digital Bank. A digital bank pioneer in ASEAN, Dennis was global head of TMRW Digital Group (UOB's Millennial digital bank), where he was responsible for the strategy, growth and delivery of the TMRW Digital Bank. The first TMRW Digital Bank went live in Thailand in 2019, and the second in Indonesia in 2020. TMRW won Global Finance Most Innovative Digital Bank in Asia Pacific in 2019. Dennis also led the joint venture initiatives into FinTech like Avatec.ai and VUI Pte Ltd as part of the ecosystem to support the growth of TMRW. Details at is a WABC (Worldwide Association of Business Coaches) Registered Corporate Coach, a certified Gallup Strengths coach, and accredited in Harrison Assessment Employee Development. Dennis has mentored and coached many successful executives in his long career.

From the Back Cover

"Everyone is doing digital transformation today. Yet Dennis brings the rare combination of real expe- rience in building digital banks and the thought discipline to organise it for us into this step-by-step, end-to-end playbook. Because it is rooted in ever- green principles covering customers, technology and leadership, I can see his approach applying to busi- nesses beyond Fintech. A tour-de-force of thought discipline and comprehensive pragmatic advice. Highly recommended!"
Tsun-yan Hsieh, Founder & Chairman, LinHart Group
Former Senior Partner and Global Leader of McKinsey's Organization and Leadership Practice

"Driving Digital Transformation articulates the future of banking and what banks must do to survive in the clearest, most compelling and thought-provok- ing way that I have come across. The principles described in the book are not just the typical anec- dotes but a well-thought-out methodology on how to look at the transformation challenges. I believe it is a must-read for CEOs of any company facing the threat of digital disruption."
David Sosna, CEO, Personetics

"Dennis takes the reader on the exciting journey of digital transformation, from the perspective of a business leader and practitioner in the complex oper- ating environment of financial services in Asia. Filled with strategic insights as well as practical tips, this book is a must-read for executives in any industry."
Andrew Chia, CEO, Standard Chartered Indonesia

From the Inside Flap

"Congratulations! You hold in your hands an amazing case study of a traditional enterprise that took on the challenge of building the first digital-native bank for the ASEAN market. It's a story that delves deeply into the challenges and opportunities for Asian business in the digital era. With an insider's view, Dennis Khoo shares key decisions made - in business model, design, technology, culture, and organisational process - with lessons that are applicable for any traditional business pursuing digital transformation."
David Rogers, Author of The Digital Transformation Playbook Faculty at Columbia Business School

"Dennis is a professional I deeply respect. It is a real honour to learn from his long experience in building, running and transforming digital banking and digital banks. He has a unique combination of deep knowl- edge in technology and banking, systems thinking to pull together interactive components and practi- cal experience running the businesses. I hope this book will be a great support and help to the many people who are building, running or transforming digital banks or digital banking, and more broadly who want to make a real business difference in the fast-changing digital world."
Jungkiu Choi, Partner and Managing Director, Boston Consulting Group

"If you are on a journey of creating a #digital enter- prise, this is a best-in-class 'cookbook' - full of real experiences, useful frameworks, and deep thinking about the processes from A to Z. Thank you, Dennis, for making this great material accessible to all!"
Gabriel Lazaro, SVP, Head of Digital, Chubb International

Edition details

• Publisher: Marshall Cavendish Business
• Publication date: 2021
• Language: English
• ISBN 10: 9814974587
• ISBN 13: 9789814974585
• Binding: Hardcover
• Number of pages: 360