Items related to SALES & CUSTOMER EXPERIENCE: Creating Loyal Customers...
SALES & CUSTOMER EXPERIENCE: Creating Loyal Customers Through Exceptional Experiences (The Future-Ready Marketing Series™) - Softcover
Book 8 of 12: The Future-Ready Marketing Series?
Synopsis
Stop Losing the Customers You Fought Hardest to Win
Your sales team just closed the deal of the quarter. Three days later, the new customer is on the phone with support, repeating promises nobody wrote down. Sound familiar? Sales & Customer Experience names the real problem — sales and CX running as two separate companies — and gives you six field-tested frameworks to fix it, not just diagnose it.
This isn't another book of vague alignment advice. It's built on sales and customer experience alignment principles verified against five real companies (including one honest failure), with a customer lifetime value framework you calculate from your own numbers — not a borrowed statistic nobody can trace.
- Six original frameworks, from Revenue Engine to Loyalty & Advocacy
- Five independently verified global case studies across three continents
- A 90-day playbook (with a solo-founder track built in)
- A standing checklist for every sales-CX alignment decision going forward
- Zero unverified statistics — every claim sourced or clearly labeled
Written by Dr. Agus Masrianto, drawing on 25+ years inside a global conglomerate.
Get your copy today — and stop letting the handoff between sales and service cost you the customers you worked hardest to win.
"synopsis" may belong to another edition of this title.
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Sales and Customer Experience
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SALES and CUSTOMER EXPERIENCE
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PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # L2-9798173157874
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Sales & Customer Experience : Creating Loyal Customers Through Exceptional Experiences
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Amazon Digital Services LLC - Kdp Sep 2026, 2026
ISBN 13: 9798173157874
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Taschenbuch. Condition: Neu. Neuware - Stop Losing the Customers You Fought Hardest to WinYour sales team just closed the deal of the quarter. Three days later, the new customer is on the phone with support, repeating promises nobody wrote down. Sound familiar Sales & Customer Experience names the real problem - sales and CX running as two separate companies - and gives you six field-tested frameworks to fix it, not just diagnose it.This isn't another book of vague alignment advice. It's built on sales and customer experience alignment principles verified against five real companies (including one honest failure), with a customer lifetime value framework you calculate from your own numbers - not a borrowed statistic nobody can trace.- Six original frameworks, from Revenue Engine to Loyalty & Advocacy- Five independently verified global case studies across three continents- A 90-day playbook (with a solo-founder track built in)- A standing checklist for every sales-CX alignment decision going forward- Zero unverified statistics - every claim sourced or clearly labeledWritten by Dr. Agus Masrianto, drawing on 25+ years inside a global conglomerate.Get your copy today - and stop letting the handoff between sales and service cost you the customers you worked hardest to win. Seller Inventory # 9798173157874
Buy New
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