Synopsis
Shift: A Practical Guide to Enhanced Service Management is a no-nonsense framework for improving service performance by tightening how people, process, and technology work together. Built for managers, team leads, and practitioners across industries, it moves beyond theory to help you ask better questions, make grounded decisions, and execute change that sticks.
Organized around three core tenets-People, Process, and Technology-and nine practical principles (Alignment, Communication, Engagement; Adaptability, Catalyst, Targets; Purpose, Requirements, Outcome), the book turns ideas into action with Deliberate Consideration notes, reflective "Mental Escapes," checklists, and hands-on exercises. A visual Shift Roadmap walks you through continuous improvement-from recognizing catalysts and planning change to measuring results and scaling what works-so teams can deliver reliable, repeatable outcomes.
The result is a practical, repeatable playbook for building resilient service ecosystems and achieving measurable gains in quality, speed, and trust.
"synopsis" may belong to another edition of this title.
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Paperback. Condition: new. Paperback. Shift: A Practical Guide to Enhanced Service Management is a no-nonsense framework for improving service performance by tightening how people, process, and technology work together. Built for managers, team leads, and practitioners across industries, it moves beyond theory to help you ask better questions, make grounded decisions, and execute change that sticks. Organized around three core tenets-People, Process, and Technology-and nine practical principles (Alignment, Communication, Engagement; Adaptability, Catalyst, Targets; Purpose, Requirements, Outcome), the book turns ideas into action with Deliberate Consideration notes, reflective "Mental Escapes," checklists, and hands-on exercises. A visual Shift Roadmap walks you through continuous improvement-from recognizing catalysts and planning change to measuring results and scaling what works-so teams can deliver reliable, repeatable outcomes. The result is a practical, repeatable playbook for building resilient service ecosystems and achieving measurable gains in quality, speed, and trust. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798218790776
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Shift : A Practical Guide to Enhanced Service Management
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Shift | A Practical Guide to Enhanced Service Management
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Taschenbuch. Condition: Neu. Shift | A Practical Guide to Enhanced Service Management | Nathan Swab (u. a.) | Taschenbuch | Englisch | 2025 | Shift Works, LLC | EAN 9798218790776 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Seller Inventory # 134032809
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