Synopsis
Running an auto repair shop takes more than technical skill—it takes leadership, systems, and accountability. Running a Shop Like a Pro is a practical, real-world guide for shop managers, owners, and lead technicians who want to run an efficient, profitable, and professional operation.
This book breaks down what successful shop leadership actually looks like day to day: managing people without favoritism, enforcing rules without losing respect, keeping paperwork and systems organized, controlling costs, sourcing parts efficiently, and delivering customer service that builds long-term loyalty.
Inside you’ll learn how to:
Lead technicians and service advisors effectively
Hire, train, discipline, and retain a strong crew
Build a professional shop culture customers trust
Manage money, raises, and promotions responsibly
Organize repair orders, systems, and workflows
Source parts quickly—including hard-to-find components
Improve customer satisfaction and repeat business
The book also includes ready-to-use appendices with customer service checklists, performance review templates, job descriptions, training logs, and a progressive discipline ladder—making it a hands-on reference, not just theory.
Whether you run a single independent garage or manage multiple locations, this guide gives you the tools to run your shop like a true professional.
"synopsis" may belong to another edition of this title.
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Running a Shop Like a Pro: The Complete Guide to Managing Auto Repair Shops
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Running a Shop Like a Pro: The Complete Guide to Managing Auto Repair Shops
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Running a Shop Like a Pro: The Complete Guide to Managing Auto Repair Shops
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Running a Shop Like a Pro (Paperback)
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Paperback. Condition: new. Paperback. Running an auto repair shop takes more than technical skill-it takes leadership, systems, and accountability. Running a Shop Like a Pro is a practical, real-world guide for shop managers, owners, and lead technicians who want to run an efficient, profitable, and professional operation.This book breaks down what successful shop leadership actually looks like day to day: managing people without favoritism, enforcing rules without losing respect, keeping paperwork and systems organized, controlling costs, sourcing parts efficiently, and delivering customer service that builds long-term loyalty.Inside you'll learn how to: Lead technicians and service advisors effectivelyHire, train, discipline, and retain a strong crewBuild a professional shop culture customers trustManage money, raises, and promotions responsiblyOrganize repair orders, systems, and workflowsSource parts quickly-including hard-to-find componentsImprove customer satisfaction and repeat businessThe book also includes ready-to-use appendices with customer service checklists, performance review templates, job descriptions, training logs, and a progressive discipline ladder-making it a hands-on reference, not just theory.Whether you run a single independent garage or manage multiple locations, this guide gives you the tools to run your shop like a true professional. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9798241995643
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Running a Shop Like a Pro
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Running a Shop Like a Pro (Paperback)
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Paperback. Condition: new. Paperback. Running an auto repair shop takes more than technical skill-it takes leadership, systems, and accountability. Running a Shop Like a Pro is a practical, real-world guide for shop managers, owners, and lead technicians who want to run an efficient, profitable, and professional operation.This book breaks down what successful shop leadership actually looks like day to day: managing people without favoritism, enforcing rules without losing respect, keeping paperwork and systems organized, controlling costs, sourcing parts efficiently, and delivering customer service that builds long-term loyalty.Inside you'll learn how to: Lead technicians and service advisors effectivelyHire, train, discipline, and retain a strong crewBuild a professional shop culture customers trustManage money, raises, and promotions responsiblyOrganize repair orders, systems, and workflowsSource parts quickly-including hard-to-find componentsImprove customer satisfaction and repeat businessThe book also includes ready-to-use appendices with customer service checklists, performance review templates, job descriptions, training logs, and a progressive discipline ladder-making it a hands-on reference, not just theory.Whether you run a single independent garage or manage multiple locations, this guide gives you the tools to run your shop like a true professional. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798241995643
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