Items related to The Value Engine: The IVDCS Blueprint for Linking Customer...
The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value - Softcover
Synopsis
Stop measuring Sentiment. Start measuring Solvency.
For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.
We are bringing art to a math fight.
The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."
You will learn how to:
- Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.
- Deploy the AXIOM CX™ Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.
- Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.
"synopsis" may belong to another edition of this title.
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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value
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The Value Engine
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
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The Value Engine (Paperback)
Print on DemandSeller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9798242044166
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The Value Engine
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # L2-9798242044166
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The Value Engine (Paperback)
Print on DemandSeller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798242044166
Buy New
US$ 34.02
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Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
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