Navigating the Storm: Best Practices for Conflict Management, Communicating with Difficult People, Problem Solving, and Decision Making - Softcover

Penny Joyner Waddell

Softcover

ISBN 13: 9798385198801

Publisher: Kendall Hunt Publishing, 2025

Synopsis

We look at conflict as a team breaker, but when managed the right way, it can become a team builder. Conflict is inevitable. The question is not if conflict will happen in your workplace, but when it will happen.

Managing conflict and working with difficult people are not favorite topics, but this is a discussion that needs to be brought to the leadership table. To manage unpleasant situations, enhance relationships, and build trust, it is time to address issues that can make the difference between positive and negative working environments.

Are you ready to embark on this journey?

Here is a breakdown of the path we take to Navigate the Storm and chart a course for a toxic turnaround.

• Explore the Impact of Negative Behaviors
• Define Conflict Management
• Clarify De-escalation Techniques
• Learn to Act Instead of React
• Recognize Difficult Personalities
• Examine Ways to Communicate with Difficult Personalities
• Acquire Decision Making and Problem Solving Strategies

Edition details

• Publisher: Kendall Hunt Publishing
• Publication date: 2025
• Language: English
• ISBN 13: 9798385198801
• Binding: Paperback
• Edition number: 1
• Number of pages: 42