The Consumer Insights Handbook: Using Audience Research to Make Smart Decisions - Softcover

Coombs, Danielle Sarver

 
9798881807474: The Consumer Insights Handbook: Using Audience Research to Make Smart Decisions

Synopsis

A practical and accessible approach for how to plan for and complete a consumer insights research project from the initial request for proposal (RFP) to the final presentation of findings, this second edition handbook features new real-world examples and techniques and a new chapter on the uses of the latest research technologies and AI.

Danielle Sarver Coombs flips the typical model presented in research methods textbooks to emphasize that data should be used to understand people as thoughtful, deliberative audiences. As such, consumer insights research should be done with the goal of better understanding target audiences in a meaningful way. With this orientation in mind, these insight-driven research projects allow decision makers to tap into consumers' wants, needs, and desires through messaging and products designed to resonate.

Guided by the author's own experience in the field as well as guidance from current practitioners on the client, boutique, and agency sides, this book offers an accessible, thorough, and compelling perspective on how to plan for and complete consumer insights research projects from the initial RFP to the final presentation of findings. Each chapter includes a guide for how to conduct in-class research, quotes and recommendations from experts in the field, and case studies and real-world examples.

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About the Author

Danielle Sarver Coombs is Associate Professor in the School of Business at Ravensbourne University London, UK. Before moving to the UK, Coombs was an academic in the US for over 15 years, leveraging her experience as a consumer insights researcher and brand consultant for a wide range of high-profile brands in media, fashion, consumer packaged goods, and nonprofits/public service.

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