Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success series) - Softcover

DeHaan, Peter Lyle

Softcover

ISBN 13: 9798888090824

Publisher: Rock Rooster Books, 2024

Synopsis

Running a call center is hard. But it can also be rewarding.

Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.

Experience a thriving center operation and become a leader in customer service with Call Center Connections.

Benefits:

• Boost staff morale and appreciation
• Create a positive customer experience
• Improve leadership skills and strategies

What's inside:

• Learn how to find the perfect call center manager
• Explore the benefits of using home-based agents
• Discover the impact of artificial intelligence on call centers

Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.

Discover:

• How your management style may be hurting your call center
• An easy way to determine agent starting pay
• Ways to enhance the customer experience
• Five tips for agent customer service success
• How to optimize your call center for better outcomes

Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.

Get your copy of Call Center Connections today.

About this title

About the Author

Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location outsource call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.

Edition details

• Publisher: Rock Rooster Books
• Publication date: 2024
• Language: English
• ISBN 13: 9798888090824
• Binding: Paperback
• Number of pages: 238