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The Profitable Answering Service: 65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition (Call Center Success series) - Softcover
Book 4 of 6: Call Center Success series
Synopsis
Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors?
The telephone answering service industry is more challenging than ever, leaving many owners and managers feeling overworked and under-rewarded. It’s a daily battle to maintain quality, keep staff motivated, and stay ahead of technology—but it doesn't have to be a losing one.Drawing on a lifetime of industry experience, call center expert Peter Lyle DeHaan, PhD, provides a powerful and practical blueprint for success in The Profitable Answering Service.
This comprehensive guide is packed with 65 field-tested strategies for everything from optimizing your billing and slashing employee churn to leveraging AI and building a marketing engine that consistently delivers new clients.
Each chapter offers clear insights and a "Moving Forward" action plan to help you implement changes immediately.
This book is more than a collection of tips; it’s a roadmap to sustainable profitability and industry leadership.
If you're ready to stop putting out fires and start building a smarter, stronger, and more profitable answering service, this is the one resource you can't afford to be without.
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About the Author
Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes leading and managing a multi-location telephone answering service, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.
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Paperback. Condition: new. Paperback. Is Your Answering Service Just Surviving, or Is It Built to Thrive?The telephone answering service (TAS) industry is a landscape of relentless pressure. From razor-thin profit margins and skyrocketing employee churn to the dizzying pace of new technology like AI, it's easy to feel like you're constantly fighting fires instead of building for the future. You're not just answering calls; you're battling competition, managing complex billing, and trying to keep both clients and staff happy. But what if you could transform those daily challenges into your greatest competitive advantages?In The Profitable Answering Service, call center veteran and industry expert Peter Lyle DeHaan, PhD, delivers a career's worth of hard-won wisdom in 65 actionable strategies. This isn't high-level theory; it's a practical, in-the-trenches playbook designed to tackle the most pressing issues facing TAS owners and managers today. DeHaan cuts through the noise to provide a clear roadmap for boosting your bottom line, mastering technology, and creating a resilient, future-proof business.Inside, you'll discover how to: Unlock Hidden Profits: Implement proven billing strategies and analyze client profitability to ensure every account contributes to your growth.Master Modern Technology: Navigate the world of hosted systems, predictive vs. generative AI, and other tools to increase efficiency without sacrificing the personal touch.Solve Your Staffing Crisis: Learn counterintuitive approaches to hiring, pay, and training that slash employee churn and build a loyal, high-caliber team-whether in-office or remote.Outpace the Competition: Craft a powerful marketing strategy, optimize your website for sales, and streamline operations to deliver faster, better service that clients will rave about.Avoid Critical Mistakes: Identify and correct the common operational errors in training, data analysis, and customer service that quietly sabotage your success.Whether you're looking to grow, sell, or simply hold your ground, The Profitable Answering Service is the definitive guide to turning your operation into an industry powerhouse. Stop running on the treadmill and start building a legacy.Get your copy of The Profitable Answering Service today. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798888091654
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Is Your Answering Service Just Surviving, or Is It Built to Thrive The telephone answering service (TAS) industry is a landscape of relentless pressure. From razor-thin profit margins and skyrocketing employee churn to the dizzying pace of new technology like AI, it's easy to feel like you're constantly fighting fires instead of building for the future. You're not just answering calls; you're battling competition, managing complex billing, and trying to keep both clients and staff happy. But what if you could transform those daily challenges into your greatest competitive advantages In The Profitable Answering Service, call center veteran and industry expert Peter Lyle DeHaan, PhD, delivers a career's worth of hard-won wisdom in 65 actionable strategies. This isn't high-level theory; it's a practical, in-the-trenches playbook designed to tackle the most pressing issues facing TAS owners and managers today. DeHaan cuts through the noise to provide a clear roadmap for boosting your bottom line, mastering technology, and creating a resilient, future-proof business.Inside, you'll discover how to:Unlock Hidden Profits: Implement proven billing strategies and analyze client profitability to ensure every account contributes to your growth.Master Modern Technology: Navigate the world of hosted systems, predictive vs. generative AI, and other tools to increase efficiency without sacrificing the personal touch.Solve Your Staffing Crisis: Learn counterintuitive approaches to hiring, pay, and training that slash employee churn and build a loyal, high-caliber team-whether in-office or remote.Outpace the Competition: Craft a powerful marketing strategy, optimize your website for sales, and streamline operations to deliver faster, better service that clients will rave about.Avoid Critical Mistakes: Identify and correct the common operational errors in training, data analysis, and customer service that quietly sabotage your success.Whether you're looking to grow, sell, or simply hold your ground, The Profitable Answering Service is the definitive guide to turning your operation into an industry powerhouse. Stop running on the treadmill and start building a legacy.Get your copy of The Profitable Answering Service today. Seller Inventory # 9798888091654
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The Profitable Answering Service | 65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition
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Taschenbuch. Condition: Neu. The Profitable Answering Service | 65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition | Peter Lyle DeHaan | Taschenbuch | Call Center Success Series | Englisch | 2025 | Rock Rooster Books | EAN 9798888091654 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Seller Inventory # 134279546
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