Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollst�ndigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

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Bibliographic Details

Title: ABC of ICT: An Introduction: Version 1.0: An Introduction to the Attitude, Behaviour and Culture of ICT
Publisher: Van Haren Pub
Publication Date: 2008
Language: English
ISBN 10: 9087531400
ISBN 13: 9789087531409
Binding: Soft cover
Condition: good

About this title

Synopsis

This introduction, the sister publication to the ABC Card Deck, is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.

Review

This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally...Great job GamingWorks, it is just a great product to address issues. --Peter Lijnse, Director Service Management Art, Canada

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