The ABCs of Effective Feedback: A Guide for Caring Professionals / Edition 1

Irwin M. Rubin, Thomas J. Campbell

ISBN 10: 0787910775 / ISBN 13: 9780787910778

Published by Jossey-Bass, 1998

About this Item

176 pages. Chart a Course to Excellence Sponsored by The American College of Physician Executives A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's mos t important activities productive conversation. -Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management Managing rela tionships, building trust, and communicating effectively are all essential skill s to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes. Irwin M. Rubin a nd Thomas Campbell show how to eliminate the pitfalls of traditional feedback ap proaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help ch art a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provid e the ingredients essential to plan for and learn from our daily experiences. E ditorial Reviews Reviewer: Sharon E. Hoffman, MBA, PhD (Medical College of Wisc onsin) Description: This book provides the conceptual framework and the tools fo r giving and receiving effective feedback for professionals. The authors provide a four-phase feedback model to communicate effectively and develop the skills n ecessary in resolving conflicts and producing what they call win-win outcomes. P urpose: The authors propose that feedback is the key to organizational and indiv idual excellence and that without this effective process, we are destined to fai.

Seller Inventory # 1719m

Bibliographic Details

• Title: The ABCs of Effective Feedback: A Guide for Caring Professionals / Edition 1
• Publisher: Jossey-Bass
• Publication Date: 1998
• Language: English
• ISBN 10: 0787910775
• ISBN 13: 9780787910778
• Binding: Hardcover
• Condition: Very Good
• Seller catalogs:
  • Business

About this title

Synopsis

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

"A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities productive conversation."
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.

Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.

About the Author

IRWIN M. RUBIN is president of Temenos, Inc. and coauthor of the classic texts Organizational Behavior: An Experiential Approach and My Pulse is Not What it Used to Be: The Leadership Challenges in Health Care. Formerly associated with prestigious institutions such as Sloan School of Management at the Massachusetts Institute of Technology and Harvard Graduate School of Education, he is an honorary member of the American College of Physician Executives.

THOMAS CAMPBELL, a group practice consultant, is a board-certified obstetrician and gynecologist and fellow of the American College of Physician Executives. Previously CEO of a multispecialty group practice of over fifty physicians in western Montana, he has held teaching fellowships at the University of Chicago and Sydney University in Sydney, Australia.