The AMA Handbook of Business Letters

This second edition is a complete, authoritative tool kit for writing effective business correspondence. It gives you succinct guidelines to grammar and style, plus hundreds of model letters to handle every situation that crops up in business today. There's no reason to write a business letter from scratch when a better one has already been composed. Just flip the diskette into any Macintosh computer and all the letters are at your disposal.

"There’s no reason to write a business letter from scratch when a better one exists already! This authoritative book and easy-to-use CD-ROM have everything busy professionals need to create effective business correspondence -- from style and grammar guidelines to hundreds of fully executed model letters and memos, plus new sections on business e-mail and more.

The book also offers a refresher course in the letter-writing basics, including formatting and addressing letters, getting a point across, and avoiding common stumbling blocks. The CD-ROM puts powerful communication right at the reader’s fingertips with an impressive array of ready-made, customizable letters for:

* Sales, marketing, and public relations

* Vendor and supplier issues

* Credit and collections

* Personnel matters

* Every conceivable business situation—more than 365 letters in all!"