ANALYSIS OF MENTAL WORK IN HOSPITAL: How to model the influence of recognition at work on mental work among health care and medical personnel

Recognition has always been thought of as the remedy for all the claims and complaints made by employees (Rousseau, 2006). It can therefore guarantee a good organizational climate, when it is well managed (Brun & Dugas, 2002). However, if it fails, it happens that a deleterious climate is established within the company or even the organization, as is often the case in hospitals in general (Godeluck, 2018), and specifically at the University Hospital of Libreville where the claims on insufficient wages and unsuitable working conditions continue to grow (Jordan, 2020; Ndong Etougou, 2021). The present study aims to examine the contribution of recognition at work on the mental work accomplished by the medical and nursing staff of the CHUL. According to Brun and Dugas (2002), recognition is both symbolic and instrumental. The results of the in-depth statistical analyses reveal that both forms of recognition can lighten the mental work in which the CHUL's nursing and medical staff are involved.