The ASQ ISO 9000:2000 Handbook

Written by more than 30 experts in the field, The ASQ ISO 9000 Handbook is one of the most comprehensive resources for all your ISO 9000 questions. Featuring more than 60 chapters addressing nearly every aspect of the year 2000 revisions, this handbook provides valuable information to those seeking ISO 9000 compliance as well as those who are already registered. To help you achieve in-depth comprehension of the standards, all of the ANSI/ISO/ASQ Q9000-2000 Standards are included. On the CD ROM you will find the TC176-authored introduction and support package and the 11462-1 standard, Guidelines for Implementation of Statistical Process Control. In addition, an in-depth glossary provides thorough explanations of the terms, concepts, and management principles that are crucial to a complete understanding of an ISO 9000 quality management system.

The ASQ ISO 9000:2000 Handbook does more than provide information for those seeking registration or compliance; it is also an excellent desk reference for those who want to expand their expertise on ISO 9000. From documenting your procedures to meeting customer needs, this book covers every ISO 9000-related topic.

About the Editors:
Charles A. Cianfrani is the U.S. Expert Representative to ISO/TC 176/SC2/WG 18, the Working Group that wrote ISO 9001/4:2000. He is Managing Director of the Customer Focused Quality Group, at ARBOR, Inc. in Media, PA, and has led implementation of ISO 9001 compliant processes on five continents. He is a Fellow of ASQ, holds BS, MS, and MBA degrees and is an ASQ CQE, CRE, CQA, as well as an RAB Certified Auditor.

Joseph J. Tsiakals is an official delegate of the U.S. for ANSI, was the Medical Device Technical Expert on the ISO/TC 176 writing team for ISO 9001:2000, and previously was the lead U.S.

Expert representative for the development of ISO 9001:1994. He is one of the founding members of the ISO Medical Device Quality Committee and has more than 25 years experience in quality management and engineering. He is Senior Director of Corporate Quality for Amgen, Inc.

John E. (Jack) West is chairman of the U.S. Technical Advisory Group for ISO/TC 176 and Lead Delegate for the United States to the International Organization for Standardization committee responsible for the ISO 9000 family of quality management standards. He is a quality excellence business consultant with over thirty years of experience in various industries around the world.