This guide will transform you from an accidental manager into a successful one. Your job will become a bonus, instead of a burden, for you and your company as you learn how to: develop your staff members through training and delegation, listen actively to build trust and increase communication, give and receive useful feedback to keep projects on track, and create a motivational climate that makes you a popular boss and brings out the best in your people.
Gary S. Topchik (Los Angeles, CA) is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development. An internationally active speaker, he is the author ofManaging Workplace Negativity.