Achieving Customer Experience Excellence through a Quality Management System
Language: English
Published by ASQ Quality Press, 2016
- Hardcover
- New
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- Title
- Achieving Customer Experience Excellence through a Quality Management System
- Author
- Alka Jarvis
- Publisher
- ASQ Quality Press
- Publication year
- 2016
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0873899350
- ISBN 13
- 9780873899352
This landmark book addresses:
- What customer experience really means
- Why it matters
- Whether it has any substantial business impact
- What your organization can do to deliver and sustain your CX efforts, and
-How we got to this particular point in CX history
This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
"Synopsis" may belong to another edition of this title.
Sharehousegoods
Colgate, WI, U.S.A.
AbeBooks seller since February 4, 2013
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