Achieving Excellence Through Customer Service

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

John Tschohl, an Internationally Recognized Service Strategist, is the best selling author of 8 books on customer service. Tschohl has been talking about his topic longer than anyone in the world. He is a service strategist and President of Service Quality Institute, the Global Leader in Customer Service. Tschohl is dynamic, hard hitting, and inspirational. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in organizational growth through service strategy.

 As the creator of the world s first customer service training program over 40 years ago, he is the recognized authority on the subject. His message has been clear, The single reason any company is in business is to create "over happy" customers. His concept is based on common sense built around his 50 years in speaking, designing training programs and developing a customer driven workforce. John has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines from almost every corner of the world. John's technology and books have been translated into 11 languages, represented in over 40 countries.