Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Leebov Ed.D., Wendy; Scott, Gail; Olson, Lolma

ISBN 10: 1480100498 / ISBN 13: 9781480100497

Published by CreateSpace Independent Publishing Platform, 2012

About this Item

Print on Demand.

Seller Inventory # I-9781480100497

Bibliographic Details

• Title: Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
• Publisher: CreateSpace Independent Publishing Platform
• Publication Date: 2012
• Language: English
• ISBN 10: 1480100498
• ISBN 13: 9781480100497
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: • Managers of service lines, ancillary services and support service in hospitals and systems • Administrators who want to provide managers with powerful tools for making improvements • Managers in managed care, ambulatory care, medical practices, home care and long-term care • Administrative physicians • Professionals in training, education, and organization development • Change agents and consultants • Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

About the Author