Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager. This item is unavailable.
Language: English
Published by Wiley, 2000
- Softcover
- New
Seller: Red's Corner LLC, Tucker, GA, U.S.A.Red's Corner LLC
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Condition: New
US$ 3.32
Item description from seller
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- Title
- Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
- Author
- Wendy Leebov, Gail Scott, Lolma Olson
- Publisher
- Wiley
- Publication year
- 2000
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0787955779
- ISBN 13
- 9780787955779
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!
"Synopsis" may belong to another edition of this title.
From the Back Cover
-Establishing high standards of customer service
-Helping staff hear the voice of the customer
-Hiring customer service pros
-Helping staff cope better in a stressful atmosphere
-Reducing anxiety to increase satisfaction
-and more!
"About the title" may belong to another edition of this title.