Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Leebov, Wendy,Scott, Gail,Olson, Lolma
ISBN 10: 0787955779 ISBN 13: 9780787955779
Published by Jossey-Bass Inc Pub, 2000
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paperback
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About this Item
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Synopsis:
An AHA Press/Jossey-Bass Publication
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!
From the Back Cover: A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like
-Establishing high standards of customer service
-Helping staff hear the voice of the customer
-Hiring customer service pros
-Helping staff cope better in a stressful atmosphere
-Reducing anxiety to increase satisfaction
-and more!
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Achieving Impressive Customer Service: 7 ...
Publisher: Jossey-Bass Inc Pub
Publication Date: 2000
Binding: paperback
Condition: Very Good