Title: Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 2000
Language: English
ISBN 10: 0787955779
ISBN 13: 9780787955779
Binding: Soft cover
Condition: Fine
Weight: 1.448 pounds

About this title

Synopsis

An AHA Press/Jossey-Bass Publication

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:

Establishing high standards of customer service
Helping staff hear the voice of the customer
Hiring customer service pros
Helping staff cope better in a stressful atmosphere
Reducing anxiety to increase satisfaction
and more!

From the Back Cover

-Establishing high standards of customer service
-Helping staff hear the voice of the customer
-Hiring customer service pros
-Helping staff cope better in a stressful atmosphere
-Reducing anxiety to increase satisfaction
-and more!

"About this title" may belong to another edition of this title.

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