Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Language: English
Published by Jossey-Bass Inc Pub, 2000
- Softcover
- Used
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.-OnTimeBooks-
AbeBooks seller since March 9, 2023
Condition: Used - Good
US$ 10.50
Quantity: 1 available
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A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.
Seller Inventory # OTV.0787955779.G
- Title
- Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
- Author
- Leebov, Wendy; Scott, Gail; Olson, Lolma
- Publisher
- Jossey-Bass Inc Pub
- Publication year
- 2000
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0787955779
- ISBN 13
- 9780787955779
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!
"Synopsis" may belong to another edition of this title.
From the Back Cover
-Establishing high standards of customer service
-Helping staff hear the voice of the customer
-Hiring customer service pros
-Helping staff cope better in a stressful atmosphere
-Reducing anxiety to increase satisfaction
-and more!
"About the title" may belong to another edition of this title.
-OnTimeBooks-
Phoenix, AZ, U.S.A.
AbeBooks seller since March 9, 2023
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