Achieving Quality Improvement

Achieving Quality Improvement follows a quality management consultant "in action" through visits to four client companies that request advice. The consultant begins by discussing quality improvement in the context of Total Quality Management (TQM), then visits a chemical manufacturing company, a food and drink can company, a water company, and an engineering company to discuss aspects of quality improvement related to process capability, customer requirements, and precision of test methods.

"This book should be compulsory reading for every quality management consultant, applied statistician and student of quality or statistics. It finds the right balance between data analysis and common sense management which few people ever strike." -The Statistician