Achieving Total Quality Management is a compact guide to the concepts, methods, and techniques for achieving Total Quality. Written by French quality expert, P�rigord, this book (originally published in French as R�ussir la Qualit� Totale) presents a comprehensive overview of Total Quality philosophies. In addition, P�rigord’s perspective on responsibility (the human aspect of quality) is a unique and valuable feature. Although works abound on the theory and practice of total quality, this work examines the quality message as it is assimilated and practiced in France. P�rigord provides the knowledge that American managers need to remain competitive in this new global economy.

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Text: English (translation)
Original Language: French

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