Administration and Management in Criminal Justice: A Service Quality Approach

Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts and as a consultant to police and probation departments. She regularly creates academic curriculum and training materials in her areas of expertise.  Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; The SAGE Guide to Writing in Policing; Research Methods in Criminal Justice; and Victimology: Theories, Impact, and Prevention in the 21st Century.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.