Adult Telephone Protocols a powerful decision-support tool designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization as its companion resource, Pediatric Telephone Protocols. More than 100 proven protocols cover 95% of the most common adult complaints—everything from insect bites and sunburn to breathing difficulty, seizures, and wound infections.
Time-saving, care-enhancing features include
• Highlighted triage assessment questions
• Practical home care instructions
• Call prioritization guide “Red flag” checklist for office support staff
• Over-the-counter medication advice
• Office resources checklist
• Reproducible triage log sheets
…and more!
NEW in the 3rd Edition…
• Nearly all protocols substantially revised and updated
• All-new protocols including
Arm Pain
Hand and Wrist Pain
Leg Pain
Weakness (Generalized) and Fatigue
• New 2-column format for easier protocol review and more efficient triage
• Updated over-the-counter medication dosage recommendations
• Updated resource listings
.
David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telehealth triage protocols for adult and women’s health that are used in medical call centers and doctors’ offices in the United States, Canada, and internationally. These telehealth triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications.
Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is a Health System Clinician of Emergency Medicine at the Northwestern Memorial Hospital. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center.
Dr. Thompson is co-founder of Schmitt-Thompson Clinical Content, LLC. Dr. Thompson was founder and CEO of Health Navigator, LLC. He was the principal architect of the Health Navigator clinical vocabulary, natural-language processing engine, and decision-support tools. Dr. Thompson lectures in the areas of digital health, telephone triage, physician documentation, medical coding, and patient satisfaction.
