Adult Telephone Protocols: Office Version

Now in it's 5th edition, this powerful decision-support tool will guide triagers through each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. This comprehensive resource includes protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.
 
KEY FEATURES

• Completely updated and revised
• 6 new protocols―Anxiety and Panic Attack, Breast Symptoms, Coronavirus (COVID-19), Flank Pain, Hip Pain, and Shoulder Pain
• Triage guidance updated to include video visit options

David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telehealth triage protocols for adult and women’s health that are used in medical call centers and doctors’ offices in the United States, Canada, and internationally. These telehealth triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications.
 
Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is a Health System Clinician of Emergency Medicine at the Northwestern Memorial Hospital. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center.
 
Dr. Thompson is co-founder of Schmitt-Thompson Clinical Content, LLC. Dr. Thompson was founder and CEO of Health Navigator, LLC. He was the principal architect of the Health Navigator clinical vocabulary, natural-language processing engine, and decision-support tools. Dr. Thompson lectures in the areas of digital health, telephone triage, physician documentation, medical coding, and patient satisfaction.