Advanced Problem Solving Cases

Real world problem solving for business and beyond

The Your Office series prepares students to use both technical and soft skills in the real world. Hands-on technical content is woven into realistic business scenarios and focuses on using Microsoft Office^® as a decision-making tool. The series features a unique running business scenario that connects all of the cases together and exposes students to using Office to solve problems relating to business areas like finance and accounting, production and operations, sales and marketing.

Each chapter introduces a realistic business case for students to complete via hands-on steps that are easily identified in blue shaded boxes.  Each blue box teaches a skill and comes complete with video and interactive support. Chapters are grouped into Business Units, which collectively illustrate a specific set of business concepts to achieve AACSB-related outcomes.  Each Business Unit ends with a Capstone section, testing students' ability to apply concepts and skills beyond a single chapter.

Note: You are purchasing a standalone product; MyITLab does not come packaged with this content. Students, if interested in purchasing this title with MyITLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

Amy S. Kinser, Esq., Series Editor

Amy holds a B.A. degree in Chemistry with a Business minor from Indiana University, and a J.D. from the Maurer School of Law, also at Indiana University. After working as an environmental chemist, starting her own technology consulting company, and practicing intellectual property law, she has spent the past 15 years teaching technology at the Kelley School of Business in Bloomington, Indiana. Currently, she serves as the Director of Computer Skills and Senior Lecturer at the Kelley School of Business at Indiana University. She also loves spending time with her two sons, Aidan and J. Matthew, and her husband J. Eric.

 J. Eric Kinser

Eric Kinser received his B.S. degree in Biology from Indiana University and his M.S. in Counseling and Education from the Indiana School of Education. He has worked in the medical field and in higher education as a technology and decision support specialist. He is currently a senior lecturer in the Operations and Decision Technology Department at the Kelley School of Business at Indiana University. When not teaching he enjoys experimenting with new technologies, traveling, and hiking with his family.

Jennifer Nightingale Massart

Jennifer Nightingale Massart, associate professor at Slippery Rock University, has taught Information Systems Management since 2000. Before entering academia, she spent 15 years in industry with a focus in management and training. Her research expertise is in instructional technology, using technology as a teaching tool, and the impact of instructional technologies on student learning. She has earned numerous teaching and research honors and awards, holds an Ed.D. (instructional technology) and two M.S. degrees (information systems management and education) from Duquesne University, and has a B.A. from the University of Pittsburg. She lives in the suburbs north of Pittsburg with her husband, Chuck, and cat, Allie.