Agile Project and Service Management: delivering IT services using ITIL, PRINCE2 and DSDM Atern

Dorothy J Tudor,Office of Government Commerce (OGC)

ISBN 10: 0113310978 / ISBN 13: 9780113310975

Published by Stationery Office 28/07/2010, 2010

About this Item

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Seller Inventory # 7719-9780113310975

Bibliographic Details

• Title: Agile Project and Service Management: delivering IT services using ITIL, PRINCE2 and DSDM Atern
• Publisher: Stationery Office 28/07/2010
• Publication Date: 2010
• Language: English
• ISBN 10: 0113310978
• ISBN 13: 9780113310975
• Binding: Soft cover
• Condition: Very Good

About this title

Synopsis

The failure to effectively sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on the organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL® and DSDM® Atern®', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.