Neuware - A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.

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Bibliographic Details

Title: Always On : Seamless Support Around the Clock
Publisher: Notion Press Media Pvt. Ltd Dez 2024
Publication Date: 2024
Language: English
ISBN 13: 9798896733546
Binding: Buch
Condition: Neu
Dimensions: 229 millimeters width by 152 millimeters height by 18 millimeters depth
Weight: 503 grams

About this title

Synopsis

A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.
Salient Features:
Service Desk Fundamentals
Processes (Incident Management, Problem Management, Access Management and Request fulfillment)
Service Desk Metrics and KPIs
Setting Up and Managing the service desk team
Processes and best practices
Continuous Improvement and Learning
Challenges and effective management
Case studies

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AHA-BUCH GmbH
Garlebsen 48, Einbeck, 37574, Germany

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