Title: At America's Service: How Your Company Can Join the Customer Service Revolution
Publisher: Grand Central Publishing
Publication Date: 1992
Language: English
ISBN 10: 0446393169
ISBN 13: 9780446393164
Binding: Soft cover
Condition: Acceptable

About this title

Synopsis

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

About the Author

Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling "Service America!, At America's Service, " and "Service Within." He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance.

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